With experience of working with a range of clients internationally, Fiona adopts a tailored approach, taking the time to fully understand each client’s individual needs and goals to be able to deliver focused and commercial solutions.
Fiona believes it is good to talk, and that regular communication with clients is essential to providing the best service.
Fiona also believes in providing creative solutions to commercial problems, and that being flexible and willing to innovate is key to achieving client success.
With 20 years of experience in client relationship management, Fiona is an expert in working closely with clients to understand their needs and business aims and providing solutions that are individual and innovative. Fiona’s clients comment on her ability to quickly understand a problem and find that her personable manner makes her easy to work with.
Fiona is an expert in all aspects of communications. She is skilled in using the correct means, style and tone to get the right message across, and advises on all branding, external and internal communications matters. Our clients hear regularly from Fiona across our channels, including email, social media and our YouTube channel.
Fiona enjoys the challenge of working with a dynamic and growing business to develop it holistically, in terms of infrastructure, client service offering and client base, and uses her experience gained in a number of senior roles to help guide the business, with a focus on developing excellence across all business areas.
Fiona qualified originally as a linguist, obtaining an honours degree in French and German from the highly-rated interpreter and translator school at Heriot-Watt University.
She began her career with a Scottish electronics manufacturer, liaising with clients primarily in France and Germany, including a number of household retail brands, to demonstrate and oversee the sales of cash counting equipment.
Fiona then began a translator role with a global firm of patent and trade mark attorneys, specialising in the translation of patent, trade mark, legal and commercial documentation. She progressed within the firm to take on senior business development, marketing and communications roles, and developed a particular specialism in client proposals and bid management.
Before joining Cameron Intellectual Property, Fiona worked in a senior business development and marketing role for a top ten Scottish law firm, focusing in particular on developing the firm’s external communications strategy (especially in the area of AV content, including webinars, videos and podcasts) and international client liaison strategy.
Particular career highlights have been coordinating the rebrand of a global patent and trade mark attorney firm, and designing and running a UK innovation competition.